Student Complaints and Concerns

Finger Lakes Community College is committed to providing a safe and supportive environment for all community members. All concerns, complaints, grievances, and investigations are treated with sensitivity, and seriousness.

We seek to work together to understand and address concerns without having to resort to formal grievance or complaint procedures. However, when that is not possible, our goal is to resolve complaints in a fair, equitable and timely manner in accordance with the College's policies and procedures.

Listed below are the various complaint categories. Please follow the procedures outlined. This form is not for emergency situations. If you or someone else are in immediate danger, please contact Campus Police 585-785-1900, or dial 911.

Note: The complaint form should only be used when a satisfactory resolution has not been achieved by following the procedures as referenced below.

FLCC Complaints and Concerns

Academic Concerns

Grade Dispute/Grievance

Refer to the Academic Grievance Policy for procedures.

Classroom Policies/Instructor Conflict

For issues with online instruction, please visit the Online Feedback Web page.
Complaints regarding in-person classroom policies/instructor conflict should first be directed to the appropriate Department Chairperson. If satisfaction is not achieved, or the complaint is regarding a Department Chairperson, please contact the Associate Vice President of Instruction at cassy.kent@flcc.edu.

Title IX or Discrimination

Refer to the FLCC Grievance Policy for Addressing Formal Complaints of Sexual Harassment Under Title IX Regulations.

ADA/504 Grievance

For complaints regarding Services for Students with Disabilities, refer to the Disability Services grievance procedures.

Student Services/General Complaints or Concerns

Complaints regarding academic services provided by FLCC which may include: Academic Advisement (AACTS); Career Services; Academic Support Services (ASAP), Library Services, or student service offices, which may include: Student Life, Student Accounts, Student Health, One Stop, Financial Aid please use the College’s Student Complaints and Concerns form.

Note: The complaint form should only be used when a satisfactory resolution has not been achieved by following the procedures as referenced above.

FLCC Student Complaint and Concerns Form

External Complaints

Once all other avenues provided by FLCC have been exhausted, unresolved complaints may be filed directly with the appropriate agency.

The State University of New York (SUNY)

Complaints that have previously been reviewed through the institution complaint process and resulted in an unsatisfactory resolution. Complaints that were filed with through the institution's complaint process and no resolution was received within a reasonable time frame.

SUNY Office of University Life

Student Concerns website: system.suny.edu/university-life/student-concerns/

New York State Education Department

Please visit: www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university

U.S. Department of Education

FERPA (complaints regarding violations of student privacy)

Family Policy Compliance Office
400 Maryland Avenue, SW
Washington, DC 20202-8502
Web: studentprivacy.ed.gov/file-a-complaint

Middle States Commission on Higher Education (MSCHE)

Once all other avenues provided by the College and the State agency or SARA have been exhausted, unresolved complaints may be filed with the Middle States Commission on Higher Education, the College's regional accrediting agency.

Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Phone: (267) 284-5000
E-mail: info@msche.org
Web: www.msche.org